FAQs – Frequently Asked Questions

Q: How long does shipping take?
A: Shipping usually takes 7–14 business days depending on your location. We always aim to deliver your Pawby goodies as fast as possible.

Q: Can I return or exchange a product?
A: Yes! We accept returns and exchanges within 30 days of purchase. Just make sure the product is unused and in its original packaging.

Q: Do you ship internationally?
A: Absolutely! Pawby products can reach pet lovers in most countries. Shipping fees and times may vary.

Q: Are your products safe for my pets?
A: Yes! Every item in our store is carefully selected with your pets’ safety and happiness in mind.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email so you can follow its journey.

Q: Can I cancel my order?
A: You can cancel an order within 24 hours of purchase. After that, we might have already started processing it.